1. How do I upgrade my subscription?
You can easily upgrade your subscription in your client’s dashboard by clicking the “Upgrade” button in the top right upper corner.
2. How do I renew my subscription?
Your subscription will automatically renew at the end of the initial billing cycle. It will automatically renew each period after that unless you decide to terminate your subscription 30 days prior to your next billing cycle.
3. How do I cancel my subscription?
You can cancel your subscription 30 days before your next billing cycle by completing the Subscription Cancellation Request Form.
4. What do I do if I forgot my username/password or locked my account?
If you forgot your username or password, the system will ask you for your email address, and you will receive an email from us with instructions on how to reset your password.
If your account gets locked, please send us an email at firstname.lastname@example.org and our support team will be happy to help you.
5. How can I connect with my attorney?
You can schedule your call through your dashboard or through the phone number provided by your attorney. However, if you’re still having issues scheduling, please email us at email@example.com
6. How do I change my payment method?
If you want to change or update your information, email us at firstname.lastname@example.org
7.What do I do if my credit card has expired?
You will have to notify us by email at email@example.com before your billing cycle ends. It is important to update any payment information before you start your next billing cycle in order to avoid losing your subscription benefits.